24/7 Quality Care
We're here for you 24 hours-a-day, 7 days-a-week, 365 days-a-year.
Client Advocacy and Quality Assurance Our Quality Team acts as the client advocate for all of Options' clients. The client advocate role is dedicated to ensuring quality care is being provided to all clients and that they are able to live in a safe, healthy environment. Quality facilitates a team dedicated to ensuring clients with extreme medical issues or high staffing needs are given the visibility and attention required to provide quality care. Quality monitors all reports of client incidents which include, but are not limited to, client complaints, allegations of abuse, neglect or exploitation, home visits, and health related issues. By improving service quality, being proactive and implementing preventative measures, the Quality Department works to enhance and strengthen our relationships with our clients. Compliance with State regulations is monitored by Quality in conjunction with Operations. Quality is consistently working to improve internal processes to offer better services for all clients.
Mission Control Our number one priority is client satisfaction, which is why we provide a centralized command and control support system with highly-trained, bilingual Options employee dispatchers. These dispatchers are on duty 24 hours a day - 7 days a week - 365 days a year, so our clients and employees have complete access to our resources at all times. We facilitate the "what by when approach" that assists our clients in not only making commitments (specifically what by specifically when), but also following up on those commitments to ensure they are met. Mission Control is always available and provides visibility of information to facilitate the best utilization of our resources.
Mission Control guarantees:
- Immediate action to all of your (the client) requests;
- Surveillance of all deadlines and escalation to task requests to complete the job expeditiously;
- Routine observation and analysis to identify root-causes and methods to prevent recurrence;
- Daily contact with our sites to ensure our clients' needs are met and quality service is delivered.